Energy Arrears Payment Plan & Hardship Support Letter (UK)

For UK energy suppliers and utility retailers: an empathetic, plain-English payment plan offer for customers in arrears, built on ability to pay, with affordability notes, support schemes and free debt advice signposting.

Use cases

• A supplier's collections agent confirming an affordable dual-fuel arrears plan after an income and expenditure call.
• A small energy retailer writing to a pensioner who has fallen behind, with PSR and Warm Home Discount signposting.
• A utility support team re-offering a plan after a broken arrangement, without threatening language.