Australian Consumer Law Vehicle Fault Reply: Major or Minor Failure Position

For Australian car dealers and service managers: paste the customer's complaint, vehicle age and kilometres, fault and inspection findings and get a reply applying the consumer guarantees, with a major or minor failure call and a clear remedy position.

Use cases

• A used car dealer replies to a customer demanding a refund for a transmission fault ten weeks after sale.
• A service manager explains why a worn brake component on a 9-year-old car is a minor failure and offers a free repair.
• A dealership checks its draft reply so it does not misstate consumer guarantee rights.